Are Certified Used Cars Really Up To Standards?
Althought getting information about used cars to help us better understand the issues can sometimes be difficult.
They seem to be "all the rage"... auto dealerships everywhere
are pitching the great benefits of "Certified Pre-Owned
Vehicles" --- they're claimed to be the best used cars money can
buy. You see them featured on T.V. commercials, in newspapers,
and on the ever-popular "infomercials."
True, these fine-looking cars are used --- but they sure don't
look it. Auto dealership lots are often loaded with them. Row
after row of these gleaming beauties, all lined-up and pretty,
just begging you to drive one of them home.
They spend plenty of time prepping and polishing their
inventories --- displaying well-maintained, great-looking cars
that look good as new.
But with the myriad of inspection points, guidelines, policies
and procedures, one has to wonder if all of these points are
adhered to.
And does it really matter when buying a certified used car?
If you don't mind paying thousands of dollars for a vehicle that
has been repainted, wrecked or other wise not up to
standards,then it shouldn't matter to you.
But if you are like the majority of individuals who want to get
their money's worth, then consider the following questions.
Do the manufactures follow up to make sure these guidelines are
adhered to? Do some dealerships "fudge" these standards? Will
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the dealer actually sell as Certified when these standards are
not met?
We have some answers for you, and it may surprise you.
We recently performed a mini inspection at a GM dealership, to
see what we could uncover just by brief walk around.
During our brief walk through we found 5 late model vehicles
that have been repainted to some degree, one 2005 Buick we
suspect had major repaint work done, indicating this vehicle may
have been in a collision. (Results and pictures posted on our
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web site--see the url in the byline or about author)
We performed this walk through on a Sunday when the dealership
was closed,we couldn't raise the hood,trunk or open doors,
otherwise we may have found more issues. What's even more
surprising is that 3 of these vehicles were on their lot as
being GM Certified.
Numerous reasons abound why this can and does happen, it's not
always a case of fruadulent intentions.
Typically a vehicle is inspected by a technician at the
dealership, following the manufacturers certification
guidelines,he reports any discrepanices to a used car or
certfied pre owned manager. Who then decides to repair the
vehicle and bring up to standards, or not to repair and sell as
an uncertified vehicle.
Sometimes a repair shop gets so busy that the technician is
backed up with work, maybe there are six CPO inspections to
complete before 5:00pm. Because many technicians get paid a
commission for each CPO inspection completed, the technician may
rush through some of the inspections. Obviously, the quality of
the inspections would suffer in such cases.
Another scenario; perhaps an unethical used car manager
instructs a technician to "look the other way", regarding an
inspection item like brakes. Maybe the brakes are in
"border-line" condition, and the manager believes he can get
away with not replacing them, saving a few extra bucks of profit.
The buyer winds up with a CPO vehicle that is sub-standard, the
worst part is, the used car buyer paid top dollar for a CPO
vehicle, but didn't get one.
When ever a vehicle receives an undeserved CPO certification,
the unknowing buyer of that vehicle may be left with serious,
underlying mechanical problems.
One would like to think that the dealership will follow all the
guidelines, policies and procedures, but the evidence above
indicates otherwise.
The issue here is there is no way for the manufacturers to
police (all of) these inspections and guidelines, the decision
to sell as a Certifed vehicle is strictly left up to the
dealership.
So what can consumers do to protect themselves?
Knowledge is Power, and it's certainly true in your search for
buying a quality used car.
Ask lots of questions. Tell the service manager or used car
manager that you wish to see a copy of the CPO criteria --- like
all the different areas of the car that they're required to
check out.
Ask to see the CPO inspection sheet that was performed, and if
any repairs were done. Find out the repair history of the
vehicle and don't stop investigating until you're satisfied with
the information you've received.
Lastly, make sure you are aware of the benefits of the
manufacturer Certified Pre Owned program, what warranties are
available, does the program allow for returning the vehicle
after a number of days and or miles.
These steps may not protect you 100%, but at least you'll have
the knowledge to make a well informed buying decision.
About the author:
Jerry Christopher-Owner
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Providing an innovative approach teaching consumers on How To
Buy A Used Car The Smart Way
Check out some the other pages on our wesite to find out more about used cars.
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